STM waterjet GmbH
STM Waterjet GmbH is an internationally active manufacturer of waterjet cutting systems based in Austria. For several decades, the company has been developing innovative and sustainable production solutions for a wide range of industries—including metal, plastic, stone, glass, and composite processing. STM stands for precise, high-performance, and customizable systems, as well as the highest quality standards “Made in Austria.” Thanks to continuous innovation and a strong focus on customer needs, STM is now one of the leading providers in the field of waterjet technology.
With our CAS genesisWorld CRM solution, we're always one step ahead." All information related to the customer is stored centrally and can be accessed at the click of a button. This not only speeds up our sales and support processes, but also takes our service to a whole new level.
The success story at a glance
Requirements and goals
- Get a 360° overview of all contact information
- Ensure simple and intuitive operation of the software
- Internal networking for better cross-departmental collaboration
- Interfaces to ERP and the telephone system
- Easy to use on all devices
- Optimizing workflows for sales and service
Benefits and advantages
- Centralized and transparent data management with a complete history of communications and interactions and a 360° view
- Improve data quality
- Establishing transparency and traceability
- Integration of SAGE X3 ERP data into the CRM system for a comprehensive overview
- Represents a reliable partner with fast response times
- Insightful and automated reporting capabilities
Industry
Industry/ManufacturingWebsite
www.stm-waterjet.comSupporting partner
SALDO EDV-Beratung GmbH, St. PöltenCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.